Victory Solutions Services

Level 1 Program:

Premiere Phone follow-up for all of your visiting customers
(within 24 hours)

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View Interview Screen

Victory contacts your pre-sale customers within twenty-four hours of their phone call or visit. Our programs offers your customer the opportunity to answer strategically designed questions that will help your dealership team sell units, improve the buying experience and train your staff. Our main focus is determining why they did not purchase at the time of the visit.

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Premiere Phone follow-up for all of your sold customers
(in 10 to 30 days depending on dealership preferences)

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View Completed Interview

Victory contacts your sold customers prior to them receiving the manufacturers’ survey with the goal of insuring that your customer completely fills out the survey and rates your dealership with the highest possible marks. In the event that your customer is not completely satisfied , the Victory team will identify the reasons and allow your staff the opportunity to correct the situation.

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Premiere Phone follow-up 16 months after purchase
(Harley Davidson stores only)

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View Satisfaction Survey

Victory contacts your previously sold customer 16 months after their purchase. This survey mirrors your 18 month ownership experience survey and indentifies if your customer plans to complete the survey once they receive it, plus identifies any issues your customer may have with your dealership and your people.

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Continuous training and phone support

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Victory will train your sales staff on all the features and benefits of the program. As you hire new people, if any one person needs a refresher or has forgotten anything, we will train them too. Training and phone support is always available to you whenever you need it.

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Electronic Guest Log

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View Guest Log

Instant access to customers including full contact information, email addresses, interested-in units, trade-ins, appointment scheduling and personal notes. Also allows access to individual completed surveys for both sales and service.

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Level 2 program:
Includes all of level one benefits

Optional Programs:

• Premiere Phone Follow-up resource
• Team accountability
• Turning lost customers into found sales
• Increases CSI scores for Sales and Service
• Indentify strengths and weaknesses within your team
• Accessible via the web 24/7
• Training and coaching tool
• Multi-location monitoring
• Customized survey questions
• Designed for Lightspeed uploads